Refund & Cancellation Policy

Kundli.me sells consultation chat sessions with Jyotish Guru and the premium gurus that are billed per minute, at the rate per minute shown before you start, from a prepaid wallet balance you top up yourself. Because you are charged only for the minutes you actually use — and can end a session at any moment with the unused money staying in your wallet — our refund policy is as follows.

Ending a session

You can end a consultation at any time. Billing stops at the end of the started minute, and whatever was held from your wallet for minutes you did not use is returned to your wallet balance immediately. There is no cancellation fee and nothing to request — the unused money is simply still yours, in your wallet, for any guru. Money is never charged automatically: every top-up is a payment you make yourself.

Wallet balance

Wallet balance is a prepaid credit for consultations. It does not expire, is usable with every guru, and is not withdrawable in the product — there is no withdraw or refund button. If you need money returned from your wallet, write to [email protected] from your registered email (or use the Contact page) and we will review it as described below. Bonus credit that we added ourselves (referral bonuses, promotional credit, free minutes) has no cash value and is never refunded.

When you are entitled to a refund

• A top-up payment was deducted but the money never reached your wallet, and the problem is on our side.
• You were charged more than once for the same top-up.
• Minutes were billed for a session that was unusable because of a technical failure on our side (for example, the guru never answered).

In these cases, contact support within 7 days with your registered email and the approximate payment time. Approved refunds are issued to the original payment method within 5–7 business days; a refund of wallet balance you paid in but did not use is considered on the same request, less any bonus credit.

When refunds are not available

• Minutes that were delivered and usable — regardless of satisfaction with astrological content.
• Bonus credit, referral credit, free-trial minutes and reward coupons (no payment was made for them).
• Wallet balance that has been spent on consultations.

Cancellation

A consultation is billed only from your first question, so simply not asking anything costs nothing, and ending a session returns the unused money to your wallet. If you topped up by mistake and have not used any of it, contact support within 24 hours and we will review it sympathetically.